Shipping policy

Order processing

All Pinell Tools orders ship from our facility at 203 South Lacarpe Circle, Houma, Louisiana 70360.

Orders placed before 3:00 PM CST, Monday through Friday, ship the same business day. Orders placed after 3:00 PM CST, on weekends, or on federal holidays ship the next business day. In-stock items are shipped promptly; if an item is temporarily unavailable we will contact you directly with an expected ship date before charging or holding your order.

Shipping methods and delivery times

We ship domestically via UPS and FedEx. Typical delivery time is 3 to 5 business days to the contiguous United States after dispatch. Delivery estimates are provided by the carrier and are not guaranteed; carrier delays, severe weather and holiday volume can extend transit times.

Every order receives a tracking number by email as soon as the shipment is created.

Shipping rates

Free standard shipping on all orders of $500 or more within the contiguous United States. Orders under $500 are charged calculated carrier rates, shown in full at checkout before you pay.

Shipments to Alaska, Hawaii, US territories and PO boxes are quoted at checkout and may not qualify for free standard shipping. Expedited service is available — contact us at info@pinelltools.com before ordering and we will arrange it.

International shipping

We ship internationally on request and have customers in multiple countries, Canada foremost among them. International rates are quoted individually — please contact info@pinelltools.com with your full delivery address and the items you need.

For all international orders, the buyer is the importer of record. All customs duties, import taxes, brokerage fees and other charges levied by the destination country are the buyer’s responsibility and are not included in the item price or shipping cost. These charges are set by your government, not by Pinell Tools, and we cannot estimate or reimburse them. The buyer is responsible for ensuring the products may lawfully be imported into the destination country.

Please also note that PVC and ABS fitting dimensions are not standardised worldwide. Our tools are built to North American pipe sizes. If you are ordering from outside North America, contact us first and we will confirm compatibility with the fittings you work with before you buy.

Lost or damaged shipments

If your order is lost in transit or arrives damaged, contact us at info@pinelltools.com and we will send a replacement, no questions asked. We file the claim with the carrier ourselves. You do not need to deal with UPS or FedEx, and you are not charged for the replacement.

Please report transit damage within 14 days of delivery and keep the original packaging where possible, as carriers occasionally ask to inspect it.

Incorrect addresses and refused deliveries

Please check your shipping address carefully at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will happily reship it once the correct address is confirmed; reshipment carrier charges are the customer’s responsibility.

Questions

Pinell Tools, LLC · 203 South Lacarpe Circle, Houma, LA 70360, United States
Phone: 985-200-0248 · Email: info@pinelltools.com
Monday–Friday, 8:00 AM – 5:00 PM CST